Privacy Policy

1. Introduction

Vimash Manufacturing India Pvt. Ltd. ("Vimash," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through our website, how we use it, and the measures we take to keep it secure.

By using our website or submitting information through our enquiry forms, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• •Submit an enquiry or callback request form
• •Contact us by phone, email, or WhatsApp
• •Place an order or request a quotation
• •Create an account or log in to our system

Personal Information We Collect:

• •Name: Your full name or business name
• •Mobile Number: Your contact phone number
• •Email Address: Your email for communication and order updates
• •Location Information: City, state, and pincode for delivery and service purposes
• •Product Interest: Information about the machine model, HP, and specifications you're interested in

Technical Information We Collect:

• •IP Address: Your device's IP address for security, fraud prevention, and rate limiting to prevent abuse
• •Browser and Device Information: Basic technical details to ensure our website works properly on your device
• •Session Data: Temporary session information to maintain your login state and shopping cart

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• •Enquiry Processing: To respond to your callback requests and product enquiries
• •Sales Communication: To contact you with pricing, quotations, product information, and delivery details
• •Order Processing: To process your orders, arrange delivery, and provide after-sales support
• •Payment Processing: To process payments through our payment gateways (Razorpay and PhonePe)
• •Customer Support: To provide installation guidance, technical support, and spare parts assistance
• •Security and Fraud Prevention: To protect our website from abuse, prevent fraudulent orders, and ensure secure transactions
• •Business Operations: To maintain customer records, improve our products and services, and comply with legal obligations

4. CRM and Data Storage

Lead and customer information collected through our website is stored securely in our database and synchronized with our Customer Relationship Management (CRM) system for lead management and customer communication purposes.

We use Vidu CRM to manage customer enquiries, track communications, and maintain customer records. This helps our sales team provide you with timely responses and better service.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business:

Payment Processors:

When you make a payment through our website, your payment information is processed by Razorpay and PhonePe. These are secure third-party payment gateways that handle payment transactions in compliance with applicable payment security standards. We do not store your complete credit card or debit card details on our servers.

Your use of these payment services is governed by their respective privacy policies and terms of service.

Delivery and Logistics Partners:

We share your name, address, phone number, and delivery details with shipping and logistics companies to deliver your machine to your location.

Legal Requirements:

We may disclose your information if required by law, court order, government authority, or to protect our rights, property, or safety, or that of our customers and the public.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• •Encryption: Payment information is encrypted during transmission using secure protocols
• •Access Controls: Only authorized personnel have access to customer data, and access is restricted based on job function
• •Input Validation: All form submissions are validated and sanitized to prevent malicious data entry
• •Rate Limiting: We use IP-based rate limiting to prevent abuse and automated attacks on our forms
• •Secure Storage: Customer data is stored in secure databases with restricted access

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:

• •Enquiry Data: Lead and enquiry information is retained to process your request and for follow-up communication
• •Order Data: Purchase and order information is retained for warranty support, accounting, tax compliance, and business records as required by law
• •Customer Support Records: Communication history is retained to provide better support and resolve any issues

If you request deletion of your data, we will delete or anonymize it within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as warranty claims, pending transactions, or legal disputes.

8. Your Rights

Under applicable Indian privacy laws, you have certain rights regarding your personal information:

• •Right to Access: You can request a copy of the personal information we hold about you
• •Right to Correction: You can request that we correct any inaccurate or incomplete information
• •Right to Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• •Right to Withdraw Consent: If you have provided consent for processing your data, you can withdraw it at any time
• •Right to Opt-Out: You can opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Consent and Withdrawal

By submitting your information through our website or enquiry forms, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us. However, withdrawal of consent may affect our ability to provide you with our services, process your orders, or respond to your enquiries.

10. Cookies and Tracking Technologies

Our website uses minimal technical cookies necessary for basic functionality such as maintaining your session and shopping cart. We do not currently use third-party analytics or advertising tracking on our website.

If we implement analytics or tracking in the future, we will update this policy and notify you accordingly.

11. Children's Privacy

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Applicable Law

This Privacy Policy is governed by the laws of India. We comply with applicable Indian privacy and data protection laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

As required under the DPDPA, we process your personal data lawfully, transparently, and for specified purposes with your consent. You have the right to access, correct, update, and erase your personal data, and to withdraw consent at any time.

14. Grievance Officer and Contact Information

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address any concerns or complaints regarding your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, please contact us:

We will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt, as per the requirements of applicable law. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India.