Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy applies to orders placed with Vimash Manufacturing India Pvt. Ltd. for commercial atta chakki pulverizers and masala grinding machines. Please read this policy carefully before placing your order.

Our machines are industrial equipment, often customized or configured to meet specific customer requirements. This policy reflects the nature of our products and manufacturing process.

2. Order Cancellation

You may request to cancel your order by contacting us immediately. Cancellation requests should be made as soon as possible after placing the order.

To request a cancellation, please contact us at:

• •Phone: +91 95749 54050
• •Email: vimashmachinery@gmail.com

Please provide your order details, contact information, and reason for cancellation when making your request.

3. Cancellation Before Dispatch

Cancellation requests made before the machine has been dispatched from our factory will be processed subject to the following conditions:

• •Standard Products: If manufacturing has not yet started or the machine is a standard model in stock, cancellation may be accepted with minimal or no charges.
• •Customized Orders: If the machine has been customized to your specifications or manufacturing work has already begun, cancellation charges may apply to cover costs already incurred.
• •Partial Manufacturing: Any costs related to materials purchased, manufacturing work completed, or processing charges may be deducted from your refund amount.

The applicable charges and refund amount will be communicated to you based on the stage of order fulfillment at the time of your cancellation request.

4. Cancellation After Dispatch

Once a machine has been dispatched from our factory, cancellation requests may not be accepted. The machine is in transit and will be delivered to the address you provided.

If you refuse delivery or do not accept the machine upon arrival without valid reasons (such as damage or defects), you may be responsible for return shipping costs and restocking charges.

Valid reasons for refusing delivery include visible external damage to the packaging, delivery of the wrong product, or machine delivered not matching your confirmed order.

5. Payment and Refund Processing

If your cancellation request is approved and you are eligible for a refund, the refund will be processed as follows:

Razorpay Payment Refunds:

For payments made through Razorpay (credit card, debit card, UPI, net banking), the refund will be initiated to the original payment method used at the time of purchase. The time taken for the refund to reflect in your account depends on your bank or payment provider, typically within 5-7 business days after the refund is initiated by us.

PhonePe Payment Refunds:

For payments made through PhonePe, refunds will be processed back to your PhonePe wallet or the original payment source linked to your PhonePe account. Refund processing time is typically instant to 3 business days, depending on PhonePe's processing.

Bank Transfer and Other Payment Methods:

For payments made via bank transfer or other direct payment methods, refunds will be processed to the bank account from which the payment was made. Please provide your complete bank account details (account number, IFSC code, and account holder name) to facilitate the refund. Processing may take 7-10 business days.

We will notify you by email or phone once the refund has been initiated. Any transaction charges, payment gateway fees, or convenience fees paid at the time of purchase are non-refundable as these are charged by third-party payment processors.

6. Damaged, Wrong, or Defective Products

We take great care to ensure that every machine is tested before dispatch. However, if you receive a machine that is damaged in transit, the wrong product, or has a manufacturing defect, please follow these steps:

Immediate Inspection:

Inspect the machine thoroughly upon delivery. Check the packaging for any visible damage, and verify that the product matches your order (model number, HP, and specifications).

Report Within 48 Hours:

If you find any damage, receive the wrong product, or discover a defect, you must report it to us within 48 hours of delivery. Contact us immediately at +91 95749 54050 or vimashmachinery@gmail.com.

Documentation Required:

To process your claim, please provide the following:

• •Clear photographs of the damaged parts or packaging
• •Photos showing the product label, model number, and serial number
• •A brief description of the issue (damage, wrong product, or defect details)
• •Your order number and delivery details

Resolution:

After reviewing your claim and documentation, we will:

• •Arrange for replacement of the damaged or wrong product at no additional cost
• •Provide spare parts or technical support to repair minor defects, if applicable
• •Arrange pickup of the defective machine and issue a full refund

The resolution will depend on the nature and severity of the issue. Our goal is to resolve the matter quickly and to your satisfaction.

7. Refund Eligibility

Refunds are applicable only in the following situations:

• •Approved Cancellation: Your cancellation request was made before dispatch and has been approved by our team
• •Damaged Product: The machine was damaged during transit and you have provided required documentation within 48 hours of delivery
• •Wrong Product Delivered: You received a different machine than what you ordered
• •Verified Manufacturing Defect: The machine has a confirmed manufacturing defect that was not caused by misuse, improper installation, or external factors
• •Order Cancellation by Vimash: We are unable to fulfill your order due to product unavailability, pricing errors, or other reasons

8. Refund Method and Processing Timeline

Refunds will be processed to the original payment method used for the purchase.

Refund Processing Steps:

• •Step 1 - Verification (2-3 business days): We will review your cancellation or return request, verify documentation, and determine eligibility
• •Step 2 - Approval (1 business day): Once approved, we will calculate the refund amount (after any applicable deductions) and notify you
• •Step 3 - Initiation (1-2 business days): The refund will be initiated to your payment method from our end
• •Step 4 - Credit: The refund will appear in your account based on your bank or payment provider's processing time

Expected Timeline After Initiation:

• •Razorpay payments: 5-7 business days
• •PhonePe payments: Instant to 3 business days
• •Bank transfer: 7-10 business days

Total processing time from request to credit in your account may range from 7-21 business days depending on the verification process and your payment method. You will receive an email or phone notification once the refund has been processed from our end. If you do not receive the refund within the expected timeline, please check with your bank or payment provider first, then contact us for assistance.

9. Cases Where Cancellation or Refund May Not Be Applicable

Cancellations and refunds will not be accepted or may be subject to charges in the following situations:

• •Change of Mind: You decide you no longer want the machine after it has been dispatched or delivered, without any defect or damage
• •Damage After Delivery: The machine was damaged due to mishandling, improper installation, misuse, or negligence after delivery
• •Late Reporting: You failed to report damage or defects within 48 hours of delivery
• •Machine Already Used: The machine has been installed, operated, or put into production use
• •Missing Parts or Damage: The machine is returned incomplete, with missing parts, or has been damaged or tampered with after delivery
• •Customized Specifications: The machine was built to your specific custom requirements and manufacturing has been completed
• •Normal Wear and Tear: Issues arising from normal operation, wear and tear, or lack of maintenance

In such cases, you will remain responsible for the full payment of the machine. Return shipping costs, inspection fees, and restocking charges may also apply if the machine is returned without valid reasons.

10. Warranty-Related Issues

This Cancellation and Refund Policy does not cover warranty-related issues that arise after the machine has been installed and put into operation.

If you experience any issues with your machine after installation that are related to manufacturing defects or product performance, such matters will be handled according to the warranty terms provided with your machine at the time of purchase.

Warranty terms, coverage, duration, and conditions are specific to each machine and are provided in writing with your invoice and purchase documentation. Please refer to your warranty documentation or contact us for clarification on warranty coverage.

Warranty claims do not automatically entitle you to a refund. Warranty coverage typically includes repair, replacement of defective parts, or replacement of the machine, as per the warranty terms.

11. Customer Responsibilities

To ensure smooth cancellation and refund processing, customers are responsible for:

• •Providing accurate order details and contact information when requesting cancellation
• •Inspecting the machine immediately upon delivery and reporting any issues within 48 hours
• •Providing clear photographs and documentation for damage or defect claims
• •Keeping the machine in its original condition with all parts, accessories, and packaging intact if a return is required
• •Cooperating with our team during the verification and assessment process
• •Providing bank account details or payment information required for refund processing

12. Changes to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Your order will be subject to the policy in effect at the time you placed your order. We encourage you to review this policy before placing an order.

13. Contact Us

If you have any questions about this Cancellation and Refund Policy, or if you need assistance with a cancellation or refund request, please contact us:

Our team will respond to your cancellation or refund request promptly and work with you to resolve the matter fairly and efficiently.