Shipping and Exchange Policy

1. Introduction

This Shipping and Exchange Policy outlines how Vimash Manufacturing India Pvt. Ltd. delivers commercial atta chakki pulverizers and masala grinding machines to customers across India, and the process for exchanging products when necessary.

Our machines are manufactured in our factory in Ahmedabad, Gujarat, and shipped to customers throughout India. Each machine undergoes a full-load trial before dispatch to ensure quality and performance.

2. Order Processing

Once you place an order, our team will confirm the following details with you:

• •Product specifications (model, HP, and any customizations)
• •Final pricing including applicable taxes
• •Shipping and handling charges based on your delivery location
• •Complete delivery address with contact details
• •Estimated delivery timeline

Your order will enter production or be prepared for dispatch once payment is confirmed and all details are verified.

3. Pre-Dispatch Testing and Preparation

Every machine is tested before dispatch to ensure it meets our quality standards:

• •Full-Load Trial: Each machine is run on full load to verify performance and operation
• •Quality Check: All components, fittings, and parts are inspected for proper assembly
• •Secure Packaging: Machines are carefully packed to prevent damage during transit
• •Documentation: Invoice, product documentation, and warranty information (if applicable) are prepared

4. Shipping Across India

We provide PAN India delivery for all our machines. Our shipping service covers all states and union territories of India.

Delivery Timeline:

Standard delivery timelines typically range from 5 to 15 business days from the date of dispatch, depending on your location. The exact timeline varies based on several factors:

• •Your delivery location and distance from our factory in Ahmedabad, Gujarat
• •Product availability (stock items vs. customized orders requiring manufacturing time)
• •Manufacturing schedule for customized specifications (typically 3-7 business days)
• •Logistics and courier availability to your area

The specific delivery timeline for your order will be confirmed at the time of order confirmation. For remote or difficult-to-access locations, additional time may be required.

Shipping Charges:

Shipping and handling charges, if applicable, will be calculated based on the delivery location, machine weight, and dimensions. These charges will be communicated clearly during the order process before payment. Final price including shipping, GST, and other applicable taxes will be confirmed during checkout.

Shipping Partners:

We work with reliable logistics and delivery partners to ensure safe dispatch and delivery of machines across India. Your delivery information (name, address, phone number) will be shared with these partners to facilitate delivery to your location.

5. Delivery Process

When your machine is ready for dispatch, we will notify you with tracking details (if available) and expected delivery date.

At the Time of Delivery:

• •The delivery person will contact you to confirm availability and delivery time
• •Ensure someone is available at the delivery address to receive the machine
• •Valid ID proof may be required for delivery verification
• •The machine will be delivered to the ground floor or loading area; additional charges may apply for carrying to upper floors or remote areas

Delivery Delays:

We make reasonable efforts to meet delivery timelines. However, delays may occur due to unforeseen circumstances such as weather conditions, transport strikes, natural disasters, government restrictions, or other factors beyond our control. We will keep you informed if any delays are expected.

Risk of Loss:

Risk of loss and title for products pass to you upon delivery. Once the machine is handed over to you or your representative, you become responsible for its safety and condition.

6. Customer Responsibilities at Delivery

To ensure a smooth delivery and to protect your rights for exchange or claims, you must:

Inspect Immediately:

Thoroughly inspect the machine at the time of delivery before signing the delivery receipt or accepting the package. Check for:

• •Visible damage to the outer packaging or carton
• •Correct product model, HP, and specifications as per your order
• •All components, parts, and accessories are included
• •Model number and serial number on the machine match the documentation

Do Not Accept if Damaged:

If you notice any visible external damage to the packaging, refuse to accept the delivery and inform the delivery person immediately. Take photographs of the damaged packaging and contact us right away.

Note Any Issues on Delivery Receipt:

If you notice any issues (damage, wrong product, missing parts) but still choose to accept delivery, make a clear note on the delivery receipt about the issue before signing. This documentation will support your exchange or replacement claim.

Keep Packaging and Documentation:

Keep all original packaging, cartons, invoice, and documentation safe. These are required for any exchange, return, or warranty claims.

7. Reporting Transit Damage

If your machine is damaged during transit, you must report it to us within 48 hours of delivery.

Steps to Report Transit Damage:

• •Step 1: Contact us immediately at +91 95749 54050 or vimashmachinery@gmail.com
• •Step 2: Provide clear photographs of:
  • • Damaged packaging (all sides)
  • • Damaged parts or components
  • • Product label showing model and serial number
  • • Delivery receipt (if you noted damage)
• •Step 3: Share your order number, invoice details, and delivery date
• •Step 4: Describe the damage or issue in detail

Our team will review your claim and arrange for exchange, replacement, or repair as appropriate.

8. Wrong Product or Missing Components

If you receive the wrong machine or find that components or parts are missing, you must report it within 48 hours of delivery.

Wrong Product Delivered:

If the machine delivered does not match your order (different model, HP, or specifications), contact us immediately with:

• •Photos of the product label, model number, and serial number
• •Copy of your order confirmation and invoice
• •Clear description of what was ordered vs. what was delivered

We will arrange for pickup of the wrong product and deliver the correct machine at no additional cost.

Missing Components or Parts:

If any components, accessories, or parts that should have been included with the machine are missing, notify us immediately. We will:

• •Verify the missing items against the standard package contents
• •Ship the missing components to you as soon as possible
• •Cover the shipping cost for sending the missing items

9. Exchange and Replacement Procedure

Exchanges are provided in the following situations:

• •Transit Damage: Machine was damaged during shipping and reported within 48 hours
• •Wrong Product: You received a different machine than what you ordered
• •Manufacturing Defect: Machine has a verified manufacturing defect discovered within 48 hours of delivery

Exchange Process:

• •Contact our team with your claim and required documentation (photos, invoice, order details)
• •Our team will review and verify your claim
• •If approved, we will arrange pickup of the defective or wrong machine (at no cost to you)
• •A replacement machine will be prepared and dispatched to you once the original is received back
• •No additional shipping charges will apply for exchanges due to our error

When Exchange is Not Applicable:

Exchanges will not be provided in the following cases:

• •Damage occurred after delivery due to mishandling or improper use
• •Machine has already been installed or put into operation
• •Issues reported after 48 hours of delivery
• •Change of mind or customer preference after receiving the correct product
• •Product is incomplete, has been tampered with, or original packaging is not available

10. Inspection Requirements for Exchange

To be eligible for exchange, the machine must meet the following conditions:

• •Unused Condition: Machine has not been installed, operated, or put into production use
• •Complete Product: All parts, components, and accessories are intact and included
• •Original Packaging: Machine is in its original packaging with cartons, padding, and protective materials
• •Documentation: Invoice, warranty card (if provided), and all documentation are included
• •No Tampering: Product labels, serial numbers, and seals are intact and have not been removed or altered

Our team will inspect the returned machine upon receipt. If the machine does not meet these conditions, the exchange may not be processed and the product may be returned to you.

11. Installation and After-Sales Support

We provide after-sales support and guidance for installation.

Installation Guidance:

Our team can provide guidance and support for installing your machine. If you require on-site installation services, these can be arranged and will be subject to additional charges based on location and requirements.

Technical Support:

For any questions about operation, maintenance, or troubleshooting, please contact our support team at +91 95749 54050.

12. Warranty-Related Issues

This Shipping and Exchange Policy covers issues that occur during transit and delivery. It does not cover warranty-related issues that arise after the machine has been installed and put into operation.

If you experience any performance issues, defects, or failures after installation and use, such matters will be handled according to the warranty terms provided with your machine at the time of purchase.

Warranty terms, coverage, and conditions are specific to each machine and are provided in writing with your invoice and purchase documentation. Please refer to your warranty documentation or contact us for assistance with warranty claims.

13. Contact and Support

For any questions about shipping, delivery, or exchange, or to report an issue with your order, please contact us:

Our team is committed to ensuring your machine reaches you safely and in perfect condition. We will work with you promptly to resolve any shipping or delivery issues.